Protect your pipes - Be prepared, Scottish Water’s message to customers

Written by Scott Campbell.
Published at 21:38 GMT on Wednesday, 31st October 2012.

SCOTTISH Water is encouraging customers to ensure homes and businesses are protected and prepared for winter.

Protect your pipes - Be prepared, is Scottish Water’s winter message, asking customers throughout the area to protect their pipes, be prepared and heat, insulate and protect their home and business.

The company will advise customers what to do to prevent frozen or burst pipes, how to locate their stop valve, what to do in an emergency.

Mark Maclaren, Scottish Water’s Regional Community Manager, said: “Our winter campaign aims to inform our customers, homeowners and businesses about the importance of acting now to protect their pipes to avoid the hardships that so many experienced in recent winters.

“While there’s no telling whether the extreme conditions of the last few years could be repeated again, it is sensible for customers to start thinking about protecting their pipes now and make sure they are prepared.

“Very often people think it won’t happen to them, but there are few things more upsetting than coming home or into work to find everything ankle deep in freezing water and your carpets, furniture and equipment all ruined because of a burst pipe.

“Unfortunately, many customers found out that the real problems start when temperatures begin to rise again after such a cold snap. This can lead to pipes expanding and bursting.

Mr Maclaren added: “Customers who take action now to heat, insulate and protect their properties can avoid this considerable headache and heartache. The message is very much that we want to work with our customers to ensure we are all prepared.”

Customers are being advised to follow Scottish Water’s winter code to Heat, insulate and protect their pipes, Leave their heating on at a low setting, If they are going away then make sure they have someone who can regularly check for any problems, If their property is going to be vacant over the winter months, turn off their water supply and drain the system. Keep their insurance documents somewhere secure and water-tight so you can access them easily if needed. Locate their stop valve. Keep a note of the telephone number of a licensed plumber. Keep a note of the Scottish Water Customer Helpline number – 0845 601 8855. Be a good neighbour and keep an eye out for your neighbours, especially the frail and elderly or disabled.

Scottish Water’s message is being spread through a range of measures including leaflets, videos, social media channels, advertising and partnerships with a range of bodies, such as landlord and housing associations and plumbers’ federation SNIPEF.

A range of initiatives will ensure employees are well equipped to continue delivering the best possible service in the event of another severe winter.

Last year again saw an unprecedented winter, with the snow and freezing temperatures of 2009 and 2010 replaced by high winds and heavy rainfall.

However, Scottish Water employees worked around the clock, to maintain drinking water supply to our 2.4 million household customers and protect the natural environment.